Frequently Asked Questions

How can I book a flight?

You can book your tickets quickly and easily in just a few steps, using our website www.wingie.com or our mobile site. You can use your Visa or Mastercard credit card for quick and easy payments.

Step 1: choose your flight option

Use the search box on the Wingie homepage to choose one-way or round trip options.

Step 2: search for flights

Search for your best flight options by entering the airport, flight date and number of travelers.

Step 3: filter your results

The results page lists all of the flights matching the criteria you entered, making it easy to see all the options at once. Get closer to finding the perfect ticket for you by using the ‘Filter’ option on the left-hand side of the screen to filter the results according to price, airport, airline and departure/arrival hour.

Step 4: select your flight

After you have decided on the most suitable flight, simply click on it and you will be redirected to a secure reservation screen where you will enter your traveler information.

Step 5: make your reservation

After entering your information, click on the 'RESERVATION' button to reserve your ticket (this will hold it until a set date, which is automatically chosen by the airline). The availability of the reservation option may vary according to the airline and flight date you choose.

Step 6: purchase your ticket

Clicking on the 'BUY' button will allow you to complete your ticket purchase with your credit card or debit card, after you approve the terms of use, flight rules and Wingie privacy policy. We use the 3D Secure system to provide an additional layer of security.

What is a promotional ticket?

Promotional airline ticket prices are valid for a limited number of seats, and usually usually have certain restrictions on the route and the date of use.

Promotional tickets cannot be canceled, returned or changed after purchase.

Airlines reserve the right to change their promotion conditions.

You can obtain detailed information about promotional ticket rules by calling our Customer Service Center on +1 4378883181.

What is 3D Secure?

3D Secure is a secure online payment system that provides an additional layer of security for consumers. It was first developed by Visa under the name Verified by Visa, with Mastercard joining later as a partner with its SecureCode service. Other banks use systems under the names International Security Platform, Maxinet and 3-Dimensional Security System, but they are all basically the same security protocol. 3D Secure is a platform that further increases the security of online payments and regulates the responsibilities of the merchant, workplace, bank and card owner. Unlike regular payment procedures, which finish after the user enters their card information, with 3D Secure an additional screen is presented by the card’s issuing bank. The user is required to enter the CVC2 information and/or an SMS password which is sent to the user’s registered mobile phone number. Confirming the identity of the card owner in this way helps to prevent the card being used by anyone other than the owner.

I did not receive my 3D Secure password

If the 3D Secure password or screen does not appear during the ticket purchase process, your card may not be enroled in the 3D security system. In this situation, you should contact the bank that issued your card, in order to enable the secure payment system. It is also possible that the cell phone number registered to your card is not up to date. You can update your information at your bank branch or through your online banking service. If you have changed your cell number or network, you may need to contact your bank.

I received my 3D password, but the 3D page lags or does not open

If you are trying to buy your ticket via a company or institution network, you may experience restrictions on the 3D Secure payment screen that will prevent you from completing the transaction. If your cell phone’s features are compliant, we recommend completing your transaction by visiting our mobile page while using a 3G/4G connection.

I entered my 3D password, but the process is not working

This problem can be caused by a number of reasons.

  • Check the message from your bank and make sure you are entering the password, and not the reference number.
  • You may need to enter the CVC (Card Verification Code) number on the back of your bank card or credit card. This is a three-figure number (or the final three digits of a longer number) found above the signature line on the back of your card.
  • You may be experiencing temporary problems cause by your browser, so try to access the website via another browser. If the problem persists, contact our Call Center on +1 4378883181.

I bought my ticket but did not receive a confirmation/approval message

If the bank does not send you a 3D security password after you enter your credit card information, the purchase procedure will not be completed. This may happen when your card does not have the 3D security system enabled, so you may need to contact your bank to activate the system. It’s also possible that you ended the process after entering your card information but before completing the buying procedure; this would also also result in a confirmation/approval message not being sent. If you need help with this, please contact our Customer Service Center on +1 4378883181.

How can I make changes to my ticket?

You can cancel and make other changes to your ticket by calling our Customer Service Center on +1 4378883181.

How can I cancel my ticket? Can I have a refund?

You can cancel and make other changes to your ticket by calling our Customer Service Center on +1 4378883181. For procedures that require a refund, it may take up to 7 working days to complete the refund, depending on the bank that issued your card. These requests are processed manually by our accounting department during working hours, with refunds paid directly back to your bank account. For payments made by credit card, the refund will be issued to the same credit card. A refund cannot be paid in cash or with a transfer.

If you have canceled your ticket directly with your airline, you will then need to call our Customer Service Center on +1 4378883181, provide your e-ticket or PNR number and request a refund on your ticket. Canceling your flight with the airline does not mean that your ticket will be automatically refunded. Wingie Customer Service will not be able to initiate a refund process if you make a refund request via your airline and do not inform Wingie. Please note you will only receive a refund for the relevant leg of your journey.

The refund process will begin on the date we receive your request, but please note that it may take some time for Wingie to receive the money from the airline in order to make the refund. The total amount due will be refunded to the credit or debit card that was used to make the original transaction (regardless of whether the original transaction was made in instalments or in a lump sum).

I made a payment but have not received my ticket

First, please call our support line on +1 4378883181 and ensure that your email address has been entered correctly. It is also possible that your flight price may have changed while you were awaiting approval from your bank – in these situations, the ticketing procedure may not have been completed. Our customer representatives monitor these situations during working hours and will contact our customers via telephone, helping them to return the ticket or complete the buying procedure. Any refunds will be made to the card you used to make the original payment; this may take 3 to 5 working days, depending on your bank’s approval process.

The price increased while I was buying the ticket. What can I do now?

The seat you were trying to buy may have been reserved by another user while you were completing the booking process. If you are not able to purchase the ticket you originally want, you will need to start the process again and finish the buying procedure with the new price. You can contact us on +1 4378883181 for detailed information about this.

Why are the prices different from what I see on the airlines' websites?

You will always see the most up-to-date ticket prices from all airlines on our website. In some cases this will mean that the prices you will see on Wingie are different from those shown on the airline website. This can be due to traveling class differences, a difference between the service charge taken by the airline and Wingie, or the availability of a particular promotional seat. We at Wingie are always working to provide you with the most current and affordable price!

The birth date I entered was incorrect. Will this pose a problem to my flight?

For adult travelers, an incorrect birth date poses no issue on internal flights. However, for international flights, you will need to make a correction through the agency you bought your ticket from so that the birth date on your ticket matches that stated in your passport. You can contact our Customer Service Center on +1 4378883181 to make this correction.

For children or babies it is important that you enter the correct birth date; otherwise you may face an extra charge at the airport, or be denied boarding. If you realize that you have entered the wrong birth date, please update it by calling our Customer Service Center on +1 4378883181. There may be an extra charge payable as child tickets are charged according to age.

I purchased my flight ticket but was not allowed on the plane. I was told the flight was overbooked. What does that mean?

First of all, we are sorry for the inconvenience. Overbooking is a common procedure based on projected demand from the airlines. On every flight, airlines use previous statistics of travelers that did not show up for their flight, and calculate how many sales they can make to ensure that there will be no empty seats on the next flight – this may sometimes be higher than the number of seats on the plane. When ticket sales surpass the number of available seats on the plane, the airline’s flight counter will be closed early and some travelers (usually the ones arriving later) will not be allowed onto the plane, even if they have a ticket. We recommend you to read your traveler rights document to find out about what you should do in such a situation.

The optional reservation reminder email arrived after my ticket as bought – is my ticket not ready yet?

Reminder emails for other reservations you made are automatically sent by the system while you are trying to buy a ticket. If any change is required, you can contact our Call Center on +1 4378883181.

I am unable to buy a flight ticket. I encountered a problem

If you have not found an answer to your problem or question here, you can contact our Call Center on +1 4378883181, or email us on info@wingie.com.

Can I change the name on my ticket?

You cannot change the name on the ticket you purchased. All rights on the ticket – such as change of usage, date, route or return – belong to the person whose name is stated on the ticket, and this cannot be transferred in any way. Therefore the name can not be changed in order to transfer it to another person. The same rule also applues when an inaccurate or incorrect name is entered, so take extra care to make sure you have entered the name(s) correctly.

I need to book an infant ticket

Infant travelers are allowed to travel on flights only when they are accompanied by their parents or authorized guardians. Infants younger than eight days old are not allowed on flights, even if they are with their parents. A ticket cannot be purchased for an infant traveler alone. If you wish to add an infant traveler to the ticket you have bought, please contact us by calling +1 4378883181. An adult can accompany a maximum of one infant in accordance with the inter-flight security rules.

I need to book a child ticket

Child discounts are available for our travelers between the ages of 2 and 12 years old; these are set at certain rates according to the price class. Child travelers must be accompanied by an adult, and ticketing cannot be arranged for a child traveling alone. If you wish to add a child traveler to a ticket you have already bought, you can contact us by calling our Call Center on +1 4378883181. You will need to verify the age of the child with an identity card or other official document during the ticketing process.

Can I change the date and/or the destination of my ticket?

You cannot cancel a ticket after it has been bought through Wingie. For any other changes to your ticket, please contact our Call Center on +1 4378883181. Any ticket changes will be carried out by us in accordance with the airline’s specific regulations. If ticket amendments are permitted, an extra charge may be applied to cover the price difference for the new fare, as stated in the airline regulations.

How can I find out about rules for changing a ticket?

You can contact our Call Center on +1 4378883181 to obtain information about the class and rules of your ticket.

What is online check-in?

Online check-in allows travelers on participating airlines to check in on the internet before arriving at the airport. For most airlines, online check-in opens 24 hours before the flight and is available up to 90 minutes before to the flight. It’s best to check specific times with your airline; some may open check-in much earlier, but usually the check-in procedure opens only 24 hours ahead of the flight in case the airline needs to change the kind of plane used.

How can I check in online?

Fill in the online check-in section at http://www.wingie.com using your reservation code (PNR) and traveler name. You will then be redirected to your airline’s online check-in page, where you can complete your procedure easily.

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